Terms

These terms are between you and Even Odds Limited (NZBN 9429046074706), trading as Wave Digital. "We" and "us" mean Wave Digital.

Prices

All prices are in New Zealand dollars and exclude GST, which is added to invoices.

One-off fixes

For a one-off fix we agree the price and what it covers before we start. If the job turns out bigger than we expected, we stop and tell you before doing anything that would cost more.

Website Cover

Website Cover is billed monthly in advance, or yearly in advance if you choose. What it includes is listed on the prices page. It includes the fixes listed there for the website we host for you, whenever they're needed. New pages, redesigns, new email accounts and work on other websites aren't included, and we quote them first.

Starting

On either way of paying, we move your current site to our hosting, fix it up and look after it. We agree the scope of the work and the launch date in writing before work starts. If your site can't be moved, or you don't have one yet, a new standard website is included when you pay for a year; on monthly payments we quote it first.

Paying yearly

A year paid upfront is 12 months for the price of 10. It isn't refundable if you cancel part way through, and it doesn't renew as another year: we remind you four weeks before it ends, and after that you move onto the monthly price unless you choose to pay another year.

Response times and backups

If your site is down or hacked, we start work within 4 working hours of you or our checks telling us. For anything else, we reply within 1 working day. Working hours are 9am to 5pm, Monday to Friday, except New Zealand public holidays. We back up your site every day and keep each backup for 30 days.

Limits

Website Cover is $95 a month plus GST for websites of up to 25 pages, $150 a month for up to 100 pages and $200 a month for up to 500 pages. A year paid upfront is 10 times the monthly price. If your site grows into a bigger size, we'll tell you the new price before anything changes.

Every page with its own web address counts towards the limit, including blog posts. Storage for files and photos is unlimited for a normal small-business website. A standard website has text, photos, embedded videos, downloads, one contact form and a privacy policy page. Online shops, payments, bookings and members areas aren't part of a standard website: if your site already has one, we host it and keep it secure, and quote any work on the shop or booking system itself.

Monthly add-ons and support packs

Monthly add-ons and support packs are only for websites on Website Cover. We set them up at no charge, and each has a minimum of 12 months from the day it starts, billed monthly in advance. After 12 months it carries on monthly, and you can cancel it any time with no notice period. If you leave the plan or cancel an add-on in its first 12 months, the rest of those 12 months is still payable. Limits, like the number of chats, texts or posts a month, are agreed with you in writing before it starts. If you regularly go over a limit, we'll talk to you about the price before anything changes. Unused support time and unused posts or pages don't carry over.

Cancelling

Plans paid monthly have no contract or fixed term. You can cancel any time, with no notice period and no exit or transfer fee.

We can end a plan too, with a month's notice. If we do, the same applies: you get everything back and we refund any prepaid months you haven't used, with no deduction.

Within 5 working days of you leaving we give you, or your new provider, control of your domain, a full copy of your site and its files, your DNS settings, and the logins for anything we set up for you.

If an invoice isn't paid

If an invoice is more than 14 days overdue, we'll remind you, and after another 7 days we may pause updates and new work until it's paid. We keep your site, email and domain running while it's paused, and we never hold your domain or files back over money owed.

Changes to prices or these terms

We give you at least 30 days' notice by email before changing a plan's price or these terms. If you don't want the change, you can cancel before it starts, with no notice period and no fee. A year paid upfront keeps its price until it ends.

Your domain and content

Your domain, accounts, content and website belong to you. Where we register anything on your behalf, it's registered in your name.

Things that depend on others

Some of what we do relies on other companies. Google decides whether a suspended profile is reinstated: we can prepare and send the appeal, but we can't promise the outcome. Getting a domain back depends on the registrar and whoever holds it now. Recovering a site from a previous designer depends on what they or your old host will release; if we can't get it, we rebuild it. Email security makes it much harder for scammers to send from your address, but it can't stop lookalike addresses.

Edits

Website Cover includes 30 minutes of changes a month. Included time doesn't roll over to the next month. Work past your included time is $100 an hour plus GST, charged by the half hour, and bigger jobs we quote first.

Third-party costs

Domain renewals for domains we look after are included in Website Cover. Subscriptions such as Google Workspace or Microsoft 365 are paid by you to those providers, unless we agree otherwise in writing.

Liability

We don't sell leads or advertising, and we don't guarantee a number of enquiries or jobs. We take care with every job, but we're not liable for indirect losses such as lost profit or lost enquiries. Nothing in these terms limits your rights under the Consumer Guarantees Act where it applies.

Questions

Email hello@wavedigital.co.nz or call 027 450 5720.

Last updated October 2026.