Terms

These terms are between you and Even Odds Limited (NZBN 9429046074706), trading as Wave Digital. "We" and "us" mean Wave Digital.

Prices

All prices are in New Zealand dollars and exclude GST, which is added to invoices.

Plans

Safe, Boost and Prosper start with the first year billed in advance. After that they are billed monthly in advance, or yearly in advance if you choose. What each plan includes is listed on the pricing page. Included update time doesn't roll over to the next month. Work outside your plan is $60 per 30 minutes plus GST, and we quote it before we start.

Your first year

Every plan starts with 12 months paid upfront, for the price of 10 months: Safe $950, Boost $1,950 or Prosper $4,950, plus GST. This covers moving your current site to our hosting or building you a new one, and setting up your plan. We agree the scope of the work and the launch date in writing before work starts. The first year isn't refundable if you cancel part way through.

After your first year

The first year doesn't renew as another year. We remind you four weeks before it ends, and after that you move onto the monthly price unless you choose to pay another 12 months upfront for the price of 10. A later year paid upfront works the same way as the first: it isn't refundable if you cancel part way through, and it doesn't renew on its own.

Plan limits

Safe covers websites of up to 25 pages and Boost up to 100. Prosper has no page limit. If your site grows past your plan's limit, we'll talk to you about moving up a plan before anything changes.

Boost includes up to 200 texts a month and Prosper up to 500, covering instant replies, missed-call text-backs and quote follow-ups. If you need more, we tell you the cost before we send them.

Cancelling

After your first year, plans paid monthly have no fixed term. To cancel, give us a month's notice. There is no exit or transfer fee.

We can end a plan too, on the same month's notice. If we do, the same handover applies and we refund any prepaid months you haven't used, with no deduction.

Within 5 working days of you leaving we hand over, to you or your new provider: control of your domain, ownership of your Google Business Profile, a full copy of your site and its files, your DNS settings, and the logins for anything we set up for you.

If an invoice isn't paid

If an invoice is more than 14 days overdue, we'll remind you, and after another 7 days we may pause updates and new work until it's paid. We keep your site, email and domain running while it's paused, and we never hold your domain or files back over money owed.

Changes to prices or these terms

We give you at least 30 days' notice by email before changing a plan's price or these terms. If you don't want the change, you can cancel before it starts, with no notice period and no fee. A year paid upfront keeps its price until it ends.

Your domain and content

Your domain, accounts, content and website belong to you. Where we register anything on your behalf, it's registered in your name.

Your phone number

Missed-call text-back works by forwarding calls you don't answer to a number we look after. You keep your own number, and you can switch the forwarding off at any time.

Things that depend on others

Some of what we do relies on other companies. Google decides whether a suspended profile is reinstated: we prepare and send the appeal, but we can't promise the outcome. We connect enquiries to your job or booking app (such as ServiceM8, Tradify or Fergus) where that app lets us, and we'll tell you before you sign up if yours doesn't. Recovering a site from a previous designer depends on what they or your old host will release; if we can't get it, we rebuild it. Email security makes it much harder for scammers to send from your address, but it can't stop lookalike addresses, so the bank details page tells customers how to check.

Edits

Safe includes 30 minutes of changes a month, and Boost and Prosper include 2 hours. Changes within your included time are covered by your plan. Bigger jobs, or work past your included time, we quote first.

Third-party costs

Domain renewals for domains we look after are included in every plan. Subscriptions such as Google Workspace or Microsoft 365 are paid by you to those providers, unless we agree otherwise in writing.

Liability

We don't sell leads or advertising, and we don't guarantee a number of enquiries or jobs. We take care with every job, but we're not liable for indirect losses such as lost profit or lost enquiries. Nothing in these terms limits your rights under the Consumer Guarantees Act where it applies.

Questions

Email hello@wavedigital.co.nz or call 027 450 5720.

Last updated October 2026.